/* Customer-service case only: one narrative, five evidence chapters. */
.work-dialog.control-panel-dialog{width:min(1200px,calc(100vw - 32px));height:92dvh;max-height:94dvh}
.control-panel-dialog .viewer-scroll{padding:26px 48px 38px;overflow-x:hidden}
.control-panel-dialog #work-dialog-title{font-size:15px;font-weight:500;letter-spacing:.08em;margin-bottom:26px;color:var(--muted)}
.control-panel-dialog .viewer-description{display:none}.editing .control-panel-dialog .viewer-description{display:block}
.control-case{max-width:1060px;margin:0 auto;min-width:0}.control-case p{margin:0}
.control-kicker{display:flex;gap:13px;align-items:center;font:10px/1.7 Consolas,'Microsoft YaHei',sans-serif;letter-spacing:.07em;color:var(--muted)}.control-kicker>span{color:var(--accent)}
.control-panel-dialog .control-story-title{font-size:clamp(30px,3.2vw,36px);font-weight:750;line-height:1.4;letter-spacing:-.04em;margin:13px 0 18px;color:var(--ink)}
.control-story-copy{font-size:14px;line-height:2;white-space:pre-wrap;max-width:720px}
.control-case .control-role{font-size:11px;color:var(--muted);margin-top:18px;padding-left:12px;border-left:2px solid var(--accent)}
.control-story-nav{display:flex;gap:0;justify-content:space-between;border-top:1px solid var(--ink);border-bottom:1px solid var(--line);margin-top:24px;background:var(--paper);position:sticky;top:-26px;z-index:2;padding:7px 0}
.control-story-nav button{display:flex;align-items:center;gap:9px;padding:11px 7px;border:0;background:transparent;font-size:11px;white-space:nowrap;color:var(--muted)}.control-story-nav button:first-child{padding-left:0}.control-story-nav button:last-child{padding-right:0}.control-story-nav button:hover{color:var(--ink)}.control-story-nav button span{font:9px/1.7 Consolas,monospace;color:var(--accent)}
.control-chapter{padding:48px 0 50px;border-bottom:1px solid var(--line);scroll-margin-top:70px}.control-chapter-heading{margin-bottom:27px;max-width:750px}.control-chapter-heading h3{font-size:clamp(23px,2.5vw,29px);font-weight:700;line-height:1.5;margin:11px 0 14px;letter-spacing:-.035em}.control-case .control-chapter-intro{font-size:13px;line-height:1.95;color:#62665c;max-width:670px}
.control-evidence{margin:0;min-width:0}.control-frame{padding:13px;border:1px solid var(--line);border-radius:8px;background:#faf8f2;overflow:hidden;min-width:0}.control-photo{display:block;width:100%;padding:0;border:0;background:transparent;cursor:zoom-in;min-width:0;text-align:left}.control-photo img{width:100%;height:auto;display:block}.control-evidence figcaption{display:flex;justify-content:space-between;gap:15px;margin-top:11px;font-size:10px;line-height:1.8;color:var(--muted)}.control-evidence figcaption>span:last-child{flex-shrink:0;color:#92968a}.control-overview{max-width:940px;margin:0 auto}
.control-entry-map{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));max-width:940px;margin:24px auto 0;gap:25px}.control-entry-map>div{border-left:1px solid var(--line);padding-left:15px}.control-entry-map span{font-size:12px;font-weight:600}.control-entry-map p{font-size:11px;color:var(--muted);margin-top:6px;line-height:1.8}
.control-product-layout{display:grid;grid-template-columns:minmax(0,.65fr) minmax(0,1.7fr);align-items:center;gap:38px}.control-product-copy>div+div{margin-top:34px}.control-product-copy span{font-size:13px;font-weight:600;display:block;margin-bottom:10px}.control-product-copy p{font-size:12px;line-height:1.9;color:var(--muted)}.control-case .control-image-label{font-size:10px;color:var(--muted);letter-spacing:.02em;margin:0 0 10px}.control-product-materials{margin-top:18px;padding-top:14px;border-top:1px solid var(--line)}
.control-sales-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:70px;align-items:center}.control-action-list{list-style:none;padding:0;margin:0}.control-action-list li{display:flex;align-items:flex-start;gap:17px;padding:19px 0;border-bottom:1px solid var(--line)}.control-action-list li:first-child{padding-top:0}.control-action-list li:last-child{border:0;padding-bottom:0}.control-action-list li>span{font:10px/2 Consolas,monospace;color:var(--accent);padding-top:2px}.control-case h4{font-size:16px;line-height:1.5;font-weight:650;margin:0 0 9px;letter-spacing:-.02em}.control-action-list p{font-size:12px;line-height:1.9;color:var(--muted)}
.control-sales-focus{display:grid;grid-template-columns:minmax(100px,147px) minmax(0,1fr);gap:28px;align-items:center;background:var(--soft);padding:24px 28px}.control-sales-shot{border:1px solid var(--line);width:100%;max-width:147px;justify-self:center}.control-focus-copy>p:not(.control-image-label){font-size:15px;line-height:1.9;letter-spacing:.03em}.control-text-link{display:inline-block;font-size:11px;background:transparent;border:0;border-bottom:1px solid currentColor;padding:6px 0;color:inherit;line-height:1.7}.control-focus-copy .control-text-link{margin-top:18px;font-size:10px}
.control-return-pair{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:28px}.control-path-title{display:flex;align-items:baseline;gap:13px;padding:0 0 13px}.control-path-title>span{font:10px/1.7 Consolas,monospace;color:var(--accent)}.control-path-title h4{font-size:18px;margin:0}.control-shot-window{display:block;position:relative;overflow:hidden;width:100%}.control-shot-window img{position:absolute;max-width:none;height:auto}.control-return-crop{aspect-ratio:679/460}.control-return-crop img{width:229.45508%;left:0}.control-return-within img{top:-8.69565%}.control-return-after img{top:-6.08696%}.control-case .control-section-note{font-size:10px;line-height:1.8;margin-top:19px;color:var(--muted)}
.control-feedback-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.05fr);align-items:center;gap:44px}.control-feedback-sequence{font-size:12px;line-height:2;display:flex;gap:10px;flex-wrap:wrap;align-items:center;font-weight:600}.control-feedback-sequence span{color:var(--accent);font-weight:400}.control-feedback-copy>p:last-child{font-size:12px;line-height:2;color:var(--muted);margin-top:18px}.control-review-crop{aspect-ratio:400/239}.control-review-crop img{width:253.75%;left:0;top:0}
.control-ending{margin-top:47px;background:var(--soft);padding:33px 30px}.control-ending h3{font-size:25px;line-height:1.5;margin:13px 0 27px;font-weight:650;letter-spacing:-.035em}.control-outcomes{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:24px}.control-outcomes h4{font-size:13px}.control-outcomes p{font-size:11px;line-height:1.85;color:var(--muted)}.control-case .control-last-thought{font-size:12px;line-height:2;border-top:1px solid #cfcec3;padding-top:21px;margin-top:25px}.control-ending .control-text-link{margin-top:15px}.control-case .control-source-note{font-size:10px;line-height:1.8;color:var(--muted);margin-top:21px}.control-additional{margin-top:32px}.control-additional>p{font-size:11px;color:var(--muted)}
.control-entry{padding-top:28px}.control-entry .control-chapter-heading{display:flex;align-items:center;gap:18px;margin-bottom:20px}.control-entry .control-chapter-heading h3{font-size:18px;margin:0}.control-entry .control-chapter-intro{display:none}
.control-product-crop{aspect-ratio:1336/508}.control-product-crop img{width:100%;left:0;top:0}
@media(max-width:700px){
 .work-dialog.control-panel-dialog{width:calc(100vw - 16px);height:93dvh;max-height:95dvh}.control-panel-dialog .viewer-scroll{padding:22px 19px 28px}.control-panel-dialog #work-dialog-title{font-size:12px;margin-bottom:22px}.control-panel-dialog .control-story-title{font-size:27px;line-height:1.5;margin:13px 0 18px}.control-story-copy{font-size:12px;line-height:1.95}.control-case .control-role{font-size:10px;margin-top:16px;line-height:1.9}
 .control-story-nav{top:-22px;margin-top:27px;gap:16px;overflow-x:auto;justify-content:flex-start;scrollbar-width:none}.control-story-nav::-webkit-scrollbar{display:none}.control-story-nav button{font-size:10px;gap:6px;padding:10px 0}.control-chapter{padding:33px 0 35px}.control-chapter-heading{margin-bottom:21px}.control-kicker{font-size:9px}.control-chapter-heading h3{font-size:23px;line-height:1.55;margin:10px 0 12px}.control-case .control-chapter-intro{font-size:12px;line-height:1.95}.control-frame{padding:8px;border-radius:7px}.control-evidence figcaption{font-size:9px;gap:7px;margin-top:10px}
 .control-entry-map{grid-template-columns:1fr;gap:12px;margin-top:21px}.control-entry-map>div{display:grid;grid-template-columns:74px minmax(0,1fr);gap:9px;align-items:baseline;padding-left:11px}.control-entry-map span{font-size:11px}.control-entry-map p{font-size:10px;margin:0}
 .control-product-layout{grid-template-columns:minmax(0,1fr);gap:22px}.control-product-copy{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:19px}.control-product-copy>div+div{margin-top:0}.control-product-copy span{font-size:12px;margin-bottom:7px}.control-product-copy p{font-size:10px;line-height:1.9}.control-product-copy br{display:none}.control-product-materials{margin-top:13px;padding-top:12px}.control-case .control-image-label{font-size:9px;margin-bottom:9px}
 .control-sales-layout{grid-template-columns:minmax(0,1fr);gap:23px}.control-action-list li{padding:14px 0;gap:13px}.control-action-list h4{font-size:14px;margin-bottom:6px}.control-action-list p{font-size:11px;line-height:1.85}.control-action-list br{display:none}.control-sales-focus{grid-template-columns:105px minmax(0,1fr);gap:22px;padding:18px}.control-focus-copy>p:not(.control-image-label){font-size:13px}.control-focus-copy .control-text-link{font-size:9px;margin-top:15px}
 .control-return-pair{grid-template-columns:minmax(0,1fr);gap:27px}.control-path-title{padding-bottom:11px;gap:10px}.control-path-title h4{font-size:17px}.control-path-title>span{font-size:9px}.control-feedback-layout{grid-template-columns:minmax(0,1fr);gap:22px}.control-feedback-sequence{font-size:11px;gap:8px}.control-feedback-copy>p:last-child{font-size:11px;margin-top:12px}
 .control-ending{margin-top:33px;padding:26px 19px}.control-ending h3{font-size:22px;margin:12px 0 24px;line-height:1.6}.control-outcomes{grid-template-columns:minmax(0,1fr);gap:18px}.control-outcomes h4{font-size:12px;margin-bottom:5px}.control-outcomes p{font-size:10px}.control-case .control-last-thought{font-size:11px;margin-top:23px;line-height:1.95}.control-case .control-source-note{font-size:9px;margin-top:18px}
 .control-entry{padding-top:25px}.control-product-crop{aspect-ratio:425/180}.control-product-crop img{width:314.35294%;top:-172.22222%}
}
@media(prefers-reduced-motion:reduce){.control-panel-dialog .viewer-scroll{scroll-behavior:auto}}